direct billing
Before you book, confirm your plan covers counselling. Not sure what to ask? Use our checklist below or call our clinic concierge.
Add your insurance information to your intake form and upload a photo of your insurance card. Already filled out your intake?
Just email us a copy of your card at hello@gatherandground.ca
After each session, we send the claim straight to your insurer. Most claims go in the same day. Evening and weekend sessions are submitted the next business day.
Your insurer tells us right away how much they cover. Any remaining balance is charged to your card on file, no later than the next business day, and your receipt is emailed to you.
Every plan is different, so we encourage you to check your coverage before your first session. Most insurers let you do this in their app or member portal. Here's what to ask:
• Does my plan cover counselling with a Registered Clinical
• Counsellor (RCC) or a Registered Social Worker (RSW)?
• How much is covered per session, and what is my yearly maximum?
• Does my plan cover couples or family sessions?
• Is there a deductible, or a limit on how much is paid per session?
• Do I need a doctor's referral?
• Does my plan allow direct billing?
Service | Direct billing | Good to know |
|---|---|---|
Individual Counselling | Yes | Covered by most plans that include RCC counselling |
Couples counselling | Yes, if your plan covers it | Some plans don't cover couples sessions, and the amount covered can depend on session length |
Family counselling | Yes, if your plan covers it | Check with your insurer before booking |
Psychological Assessments | Yes, if your plan covers it | Direct billing for assessments is being set up. Contact us to check your options |
Hypnotherapy | No | Hypnotherapy isn't covered by insurance plans |
Sessions witha pre-registered counsellor | No | Pre-registered counsellors aren't yet eligible for insurance coverage |
We can bill these insurers for you. Being on this list means we can submit your claim, but it doesn't confirm your plan covers counselling. Please check your coverage first.
• Pacific Blue Cross
• Sun Life
• GreenShield
• AGA Financial Group Inc.
• Alberta Blue Cross
• belairdirect
• Beneva
• BPA (Benefit Plan Administrators)
• Canada Life
• Canada Life PSHCP (Public Service Health Care Plan)
• Canadian Construction Workers Union (C.C.W.U.)
• Chambers of Commerce Group Insurance (Johnston Group)
• CINUP (Johnston Group)
• ClaimSecure
• Coughlin & Associates Ltd.
• Cowan Insurance Group (Express Scripts Canada)
• D.A. Townley
• Equitable Life
• First Canadian (Johnston Group)
• GMS (Group Medical Services), Carriers 49 and 50 (Express Scripts Canada)
• GPM Group Benefits
• GroupHEALTH
• GroupSource
• Industrial Alliance (iA)
• Johnson Inc. (Express Scripts Canada)
• Johnston Group
• LiUNA Local 183 & Local 506
• Manion (Manion Wilkins)
• Manulife
• Maximum Benefit (Johnston Group)
• MDM Insurance Services Inc.
• People Corporation
• Quikcard
• RWAM Insurance Administrators
• Simply Benefits
• TELUS AdjudiCare
• Union Benefits
• UV Insurance
• Pacific Blue Cross
• Sun Life
• GreenShield
• AGA Financial Group Inc.
• Alberta Blue Cross
• belairdirect
• Beneva
• BPA (Benefit Plan Administrators)
• Canada Life
• Canada Life PSHCP (Public Service Health Care Plan)
• Canadian Construction Workers Union (C.C.W.U.)
• ClaimSecure
• Coughlin & Associates Ltd.
• Cowan Insurance Group (Express Scripts Canada)
• D.A. Townley
• Equitable Life
• First Canadian (Johnston Group)
• GMS (Group Medical Services), Carriers 49 and 50 (Express Scripts Canada)
• GPM Group Benefits
• GroupHEALTH
• GroupSource
• Industrial Alliance (iA)
• Johnson Inc. (Express Scripts Canada)
• CINUP (Johnston Group)
• Manion (Manion Wilkins)
• Manulife
• Maximum Benefit (Johnston Group)
• MDM Insurance Services Inc.
• People Corporation
• Quikcard
• RWAM Insurance Administrators
• Simply Benefits
• TELUS AdjudiCare
• Union Benefits
• UV Insurance
• Johnston Group
• LiUNA Local 183 & Local 506
• Chambers of Commerce Group Insurance (Johnston Group)
You can still use your benefits.
We email you a receipt after every session that you can submit to your insurer yourself.
Upload your insurance card with your intake form and we take it from there. We use your card to make sure your details are right, so your claims go through without delays.
We submit after every session, usually the same day. No forms to fill out or claims to chase.
We'll tell you, and we'll tell you why. Since every plan is different, your insurer is the best place to sort out coverage questions. Your session is charged to your card on file, and we send you a receipt so you can submit it yourself.
If you have extra coverage, like through a partner's plan, we're happy to resubmit to your second insurer.
We bill the partner the session is booked under. Want to split it across both partners' plans? Let us know before your session and we'll split the receipt.
Email hello@gatherandground.ca and you'll hear back from our team.
Add your insurance details to your intake form and upload a photo of your insurance card. If you've already completed your intake, email a copy of your card to hello@gatherandground.ca and we'll add it to your file.
No. If you'd rather submit claims yourself, we'll email you a receipt after every session.
You can still use your benefits. Pay for your session as usual and submit the receipt we email you to your insurer.
We submit the claim to the partner the session is booked under. If you'd like to use both partners' plans, let us know before your session and we'll split the receipt between them. Some plans don't cover couples sessions, so check with your insurer first.
Your insurer tells us how much they cover as soon as we submit the claim. The remaining balance is charged to your card on file, no later than the next business day.
Yes. A card on file covers any amount your plan doesn't pay, along with any late cancellation fees.
We'll let you know right away and tell you why. Your insurer can explain the details of your plan. The session is charged to your card on file, and you'll get a receipt you can submit yourself.
Yes. If you have extra coverage, we're happy to resubmit to your second insurer.
No. Insurance plans don't cover hypnotherapy.
No. Pre-registered counsellors aren't eligible for insurance coverage, however they are a great low cost option if your insurance plan doesn’t have adequate coverage for proper therapy treatment.
No. Late cancellations and missed sessions can't be billed to insurance. Our 48-hour cancellation policy applies, and the full session fee is charged to your card on file.
next steps
Check your coverage, book your free matching call, and leave the insurance to us.
